Frequently Asked Questions

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Here are the answers to the most frequently asked questions when it comes to our services.  Don’t hesitate to contact us if you have more questions.

How does your satisfaction guarantee work?

It’s simple. We guarantee you’ll love our work, or we’ll work until we make it right.

Which logo package should I choose?

We recommend the Professional Logo package as it’s by far our most popular package.  If you already have a pretty well-formed vision of your logo, then go with the Starter Logo package. On the other hand, if you want a lot of upfront variety, the Professional package will be your best choice.

Who owns the copyright for my final design?

You do. Simple as that.

In what formats will I receive my files?

We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, including: 

  • PNG
  • JPG
  • TIF
  • PDF

If you need it in another format not listed above, we’re glad to help. Just ask.

Are there any hidden costs?

Nope. Absolutely none. When you purchase a package from us, you are guaranteed to never receive another request for payment ever again.

How long until I get my designs?

1-2 days. Other places make you pay more to “rush” your order, but at ultimalogodesign, we’ll always deliver your initial concepts in just 1-2 business days.

What are concepts?

Concepts are the first step in the design process. We’ll take your creative brief and come up with concepts, or an initial direction for your logo. Once your concepts are ready, we’ll ask you to give us feedback so we can continue to refine the design. Just remember – if you choose a package with more concepts, that means you’ll get more upfront variety.

How do revisions work?

We’ll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we’ll ask for your feedback to make the designs even better. Usually, our clients ask us to tweak colors, fonts, and layout. Sometimes, they even ask us to combine the top half of one concept with the bottom half of another. Whatever the revision, big or small, we’ll continue to revise your design until it’s absolutely perfect.

What forms of payment do you accept?

We accept most forms of payment. You can use your credit or debit card.

How secure is my payment info?

Your payment information is only shared with the bank.